SHIPPING POLICY
FREE GLOBAL SHIPPING
We're proud to offer complimentary shipping on all orders worldwide. No minimum purchase required—every item ships free to your doorstep. We believe everyone deserves access to premium hair care without hidden shipping costs.
DELIVERY TIMELINE
Processing Time: Orders are typically processed and shipped within 1-3 business days from our fulfillment centers.
Transit Time: Once shipped, delivery generally takes 6-12 business days depending on your location. International deliveries may experience slight variations due to customs processing, though we work diligently to minimize any delays.
You'll receive a shipping confirmation email with tracking information once your order leaves our facility, allowing you to monitor your package's journey in real-time.
DUTIES AND TAXES
Good news: You'll never face surprise charges. We cover all import duties, taxes, and customs fees associated with your order. The price you see at checkout is the price you pay—no additional fees upon delivery.
SHIPPING METHODS
We partner with trusted global carriers to ensure safe and timely delivery. Your package will be shipped via the most efficient method available for your region, with tracking provided for peace of mind.
SHIPPING RESTRICTIONS
While we ship to most countries worldwide, certain remote locations may have limited service availability. If your address falls outside our delivery zones, our customer support team will contact you promptly to discuss alternative solutions.
ORDER TRACKING
After shipment, you'll receive an email containing your tracking number and a link to monitor your package's progress. You can also log into your account to view real-time shipping updates and estimated delivery dates.
LOST OR DAMAGED PACKAGES
Should your package go missing or arrive damaged, contact us immediately. We'll investigate the issue with our shipping partners and arrange a replacement or refund at no cost to you. Your satisfaction is our priority.
GIFT ORDERS
Sending a gift? We can ship directly to your recipient with a personalized message. All pricing information is discreetly packaged, ensuring your thoughtful gesture remains a surprise.
CHANGING OR CANCELING ORDERS
Need to modify your order? Contact us as soon as possible. While we process orders quickly, we'll do our best to accommodate changes before shipment. Once an order is dispatched, modifications may no longer be possible.
INTERNATIONAL CUSTOMS
Though we handle all customs documentation and fees, international customers should be aware that local regulations may occasionally cause minor delays. Rest assured, we actively monitor all international shipments and will notify you of any significant issues.
SUPPORT AND CONTACT
Questions about your shipment? Visit our Contact page for direct support. Our dedicated team responds within 24-48 hours to resolve any shipping concerns.
RELATED POLICIES
For details on returns and refunds, please review our Return Policy. For comprehensive terms of service, see our Terms of Use.
We continuously optimize our shipping processes to serve you better. Policies are subject to improvement without notice, with the most current version always available on this page.